Review your team’s service delivery—does it clearly meet the priorities your department expects?
Ask one stakeholder why they value your team’s work—note the most relevant benefit they mention.
Compare your top-performing process to the weakest—what differentiator matters most for results?
Identify one client request that keeps recurring—does it show a mismatch with your process?
Write in one sentence: Which tasks are outside your team’s scope—and why?
Search for recent reviews of similar teams—what are others praised or criticized for, and how do you compare?

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