MASTER Risk Model - Learning Resources - Situation

Customers

Ask three clients what made them value your team’s support—note the most repeated benefit.

Identify one recurring customer issue—what does it reveal about expectations of your team?

Rewrite a customer-facing message using only positive client feedback language.

Identify your most loyal customer and note what they consistently appreciate in your team’s work.

Check the most common drop-off point in client engagement—what might be confusing them?

Compare client satisfaction across segments—who’s happiest, and what drives that?

Employees

Ask three employees what helps them perform best—see what common conditions emerge.

Review your last team email—was it clear, motivating, and aligned with current priorities?

Update one team ritual (stand-up, check-in) to make it more energizing and outcome-focused.

Review a recent decision—did you explain the “why” clearly enough to your staff?

Scan your last five internal messages—how often do you express appreciation or recognition?

Run an anonymous pulse survey: “How supported do you feel in your current role?”

Partnerships

List your top three partner teams—write down one shared goal not yet acted on together.

Review your last partnership update—does it clearly highlight what’s in it for both sides?

Schedule a quick informal check-in with a partner manager—focus only on relationship building.

Identify one deliverable with a partner that’s stalled—clarify ownership and unblock it now.

Update your partner pitch—highlight shared outcomes, not just departmental input.

Review past partner accounts—identify one you could reactivate with a fresh approach.

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