MASTER Risk Model - Learning Resources - Situation

Customers

Ask three internal clients what made them value your team over others—note which benefit repeats.

Identify one recurring client complaint—what does it reveal about service alignment or gaps?

Rewrite your value message using only client words gathered from recent feedback.

Find your most satisfied client and note what they consistently praise—highlight that internally.

Check the most common handoff point with clients—does it confuse or frustrate them?

Compare client satisfaction scores across segments—who’s happiest, and why?

Employees

Ask three employees what conditions help them do their best work—look for patterns across answers.

Review your last team-wide message—was it clear, relevant, and motivating for employees?

Update one team ritual (stand-up, check-in) to make it more energizing and outcome-driven.

Identify one recent decision—did you clearly explain the “why” behind it to your team?

Scan your last five team messages—how often do you show recognition or appreciation?

Run a short anonymous poll: “How supported do you feel in your role right now?”

Partnerships

List your top three cross-department partners—write one joint goal you’ve not yet acted on together.

Review your last partnership update—does it emphasize shared goals, not just your requests?

Schedule one informal coffee with a partner lead—focus only on relationship building.

Identify one delayed partner deliverable—clarify ownership and unblock it today.

Update a partner pitch to highlight shared outcomes instead of only your contributions.

Scan past partnerships—identify one to revive with a fresh angle.

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