MASTER Risk Model - Learning Resources - Situation

Customers

Ask three internal clients what they value most from your team—note which strengths repeat.

Identify one recurring client complaint—what does it reveal about expectations or alignment?

Rewrite your value statement using only words clients used in feedback.

Find your most loyal client and note what they consistently praise—feature that in reports.

Check the most common handoff point—does it confuse or frustrate clients?

Compare satisfaction across clients—who’s happiest, and why?

Employees

Ask three team members what helps them perform best—see what patterns emerge.

Review your last team message—was it clear, relevant, and motivating from their perspective?

Update one team ritual (stand-up, check-in) to make it more energizing and outcome-focused.

Identify one decision you made recently—did you explain the why behind it to your team?

Scan your last five team chats—how often do you share appreciation or feedback?

Run a quick anonymous pulse on how supported the team feels right now.

Partnerships

List your top three cross-team collaborators—note one shared goal not yet acted on together.

Review your last joint update with a partner team—does it show what’s in it for them?

Schedule one informal coffee with a partner lead—no agenda, just relationship building.

Identify one joint task with another team that’s delayed—clarify ownership and unblock it.

Update your partner proposal to highlight shared results, not just your tasks.

Scan old collaborations—spot one you could reignite with a fresh ask.

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