MASTER Risk Model - Learning Resources - Situation

Customers

Interview three prospects about their biggest pain points—don’t pitch, just listen deeply.

Draft an empathy map for your target user using only real input gathered last month.

Run a “Why choose us?” survey with five recent testers—capture their real answers.

Call a past user who left—ask why they stopped and what would bring them back.

Record a one-minute demo showing your product from a user’s perspective.

Review your onboarding process—try it yourself or watch a new user attempt it.

Employees

Ask two collaborators what would make teamwork easier—don’t explain, just note themes.

Shadow a collaborator for thirty minutes—observe how they really handle the work.

Arrange a feedback swap with a peer—exchange notes on how you collaborate.

Give recognition today—name the behavior and explain its impact clearly.

Facilitate a quick session where each person shares one blocker and one enabler.

Re-delegate a task you hold too tightly—observe how others manage it.

Partnerships

Ask one contact what you could change to be a more reliable early-stage partner.

Map the lifecycle of one partnership—note where energy rises, falls, or stalls.

Pitch a co-branded idea to a contact—focus on joint benefit, not exposure alone.

Send a “success recap” to a collaborator—remind them of wins and suggest next steps.

Write down shared risks in one collaboration—clarify what success requires.

Create a shared tracker with one partner—transparency builds reliability.

MASTER Risk Hub