Give Feedback
Ask three internal clients what made them value your team over others—note which benefit repeats.
Identify one recurring client complaint—what does it reveal about service alignment or gaps?
Rewrite your value message using only client words gathered from recent feedback.
Find your most satisfied client and note what they consistently praise—highlight that internally.
Check the most common handoff point with clients—does it confuse or frustrate them?
Compare client satisfaction scores across segments—who’s happiest, and why?
Think of a moment when a client or stakeholder said, “This is exactly what I needed”—what made delivery different?
Reflect on a client issue that failed—what didn’t land, and was it truly the right fit?
What hidden assumptions have you made about stakeholder goals—and are they valid?
When was the last time client feedback surprised you—what did you do with it?
How often do you ask stakeholders about long-term needs, not just current tasks?
Which stakeholder voices are most overlooked—quiet ones, minor clients, or new adopters?
Ask three clients about their biggest challenges right now—listen without offering solutions.
Create an empathy map for a key stakeholder using only real input from the last month.
Run a short “Why Us?” survey with five clients—capture their actual reasons for choosing your team.
Call a lapsed client or stakeholder—ask why they disengaged and what would bring them back.
Record a short walkthrough of your process from a client’s perspective—note pain points.
Review your onboarding process for new clients—try it yourself or observe live.
Ask a client: “If you recommended our service internally, what would you highlight?”—note their words.
Send a two-question survey to five clients: what’s clear, what’s confusing?
Ask client-facing peers: “Which parts of our service make clients happiest, and which frustrate?”
Invite a long-term client to share what built their trust initially and what sustains it.
Show three different intros to a client—ask which feels most useful.
Ask a client: “How would you explain our department’s role to a colleague?”
Shift from “we support everyone” to “here’s who benefits most from us and why they value it.”
Change “we provide many features” to “we solve this exact need in this specific way.”
Reframe complaints as signals—what improvement opportunity hides inside them?
Replace “we need more clients” with “we’re deepening value with the right ones.”
Stop asking “what do you need?” and start asking “what outcome are you aiming for?”
Instead of assuming churn is about cost, explore which result was missing.
Read recent client feedback—what words repeat across the most positive comments?
Watch client presentation recordings—where do they get excited or confused?
Track which communications get the highest client response rates.
Observe how long clients take between first contact and first value—what slows them?
Pay attention to client onboarding questions—what don’t they understand?
Listen for vagueness in client discussions—what might they avoid saying directly?
