MASTER Risk Model - Learning Resources - Situation

Customers

Ask three colleagues what they value most in your support—note which theme comes up most often.

Identify one recurring colleague request—what does it reveal about their expectations of you?

Rewrite your contribution statement using only colleague or manager words from feedback.

Find your most appreciative colleague and note what they consistently praise—highlight it in reviews.

Check your most common questions from others—what might confuse or frustrate colleagues?

Compare recent feedback from two managers—who’s happiest, and why?

Employees

Ask three teammates what helps them do their best work—see what patterns emerge.

Review your last email or update—was it clear, concise, and motivating for others?

Update one team ritual (check-in, stand-up, sync) to make it more engaging and outcome-focused.

Identify one choice you made recently—did you clearly share the why behind it?

Scan your last five chats or emails—how often did you share appreciation or feedback?

Run a quick anonymous poll in your team: “Do you feel supported in your role?”

Partnerships

List your top three work contacts—write one mutual goal you haven’t yet acted on together.

Review your last collaboration message—did it clearly show mutual benefit?

Schedule one informal coffee chat with a colleague—focus only on relationship building.

Identify one collaboration that’s delayed—clarify ownership and unblock it today.

Update your collaboration pitch—focus on shared outcomes, not just your part.

Revisit old contacts—spot one collaboration that could be reactivated.

MASTER Risk Hub