MASTER Risk Model - Learning Resources - Situation

Operations

Identify one routine task you could automate or delegate this week—save time for client care.

Check your daily routine—spot one unnecessary step you can cut to improve efficiency.

Revisit your checklist or SOP—shorten or update one that feels outdated.

Ask a staff member: “What’s one operational step that slows you down too much?”

Time one routine activity—can you speed it up with a template or tool?

Review your backlog—archive or delete tasks older than 30 days.

Decision-making

Identify one service decision you’ve been delaying—write the risk of waiting, then act.

Sort pending decisions using “Yes / No / Not now” to reduce open loops.

Revisit a recent service decision—was it deliberate, or made by default?

Write down three criteria that define a “good decision” in your current service role.

Ask a peer to sanity-check a choice you’re overthinking—get quick input.

Spend 15 minutes reviewing a past misstep—what choice could have changed it?

Structure

Sketch your team structure—are service roles, reporting lines, and responsibilities clear?

Identify one unclear role in your team—clarify ownership by the end of today.

Review your goal-setting approach—does it match how people are accountable now?

Update one role description to reflect current daily duties.

Ask one team member if they know who to escalate issues to—note clarity gaps.

Write your service’s core purpose in one sentence—does it match your daily work?

MASTER Risk Hub