MASTER Risk Model - Learning Resources - Abilities

Leadership

Ask a client: “What’s one thing I can do this week to better support your leadership growth?”

Write a one-sentence leadership mantra for how you guide clients, repeat it before each session.

Thank a client publicly for their progress, recognition reinforces your role as a supportive guide.

Schedule 15 minutes to check in informally with a client, listen without agenda or advice.

Share a personal story with a client, model openness and build stronger trust.

Observe one client meeting quietly, speak only when needed, practice active presence as a coach.

Collaboration

Start your next session by inviting your client to set the opening focus, create shared ownership early.

Send a short thank-you note to a client who trusted your advice this week, build appreciation directly.

Ask a peer consultant: “Is there anything I can help take off your plate this week?”, model teamwork.

Offer to co-design a solution with your client instead of finalizing it alone, model collaboration.

Suggest a working session instead of long emails, use the time to create side by side with a client.

Add a “Collaboration Wins” slide to your next client deck, highlight what was built better together.

Communication

Before your next call, write your core message in one sentence, practice delivering it with clarity.

Ask a client if your last message was clear, revise based on their honest feedback before next step.

Pause after making a key point with a client, let them respond instead of filling silence yourself.

In your next email, use bullet points instead of long text, make your advice easy to scan and apply.

Record yourself explaining a client concept, replay to refine how clearly you deliver it.

Replace filler phrases in your notes with one clear word, refine your message for sharper impact.

MASTER Risk Hub