MASTER Risk Model - Learning Resources - Abilities

Leadership

Reframe “I need to impress with all the answers” as “I need to ask the right customer questions.”

Turn “Being strong means being certain” into “Real strength is adjusting when data changes.”

Recast “My job is to decide” as “My job is to create conditions for smarter choices to emerge.”

Instead of “I failed in that meeting,” say “That gave me data for a stronger next time.”

Shift from “I need to fix this” to “How can I enable the team to solve this together?”

View vulnerability not as weakness but as leadership capital—it builds trust and credibility.

Collaboration

Reframe “I could push this faster alone” as “We’ll grow stronger if we build this together.”

Shift “It’s hard to get input” to “Maybe I haven’t made it easy enough for feedback.”

Instead of “They don’t get it,” ask “What might they see in the market that I don’t yet?”

Recast conflict as creative tension—how can it produce a better product or solution?

Reframe ownership as momentum—how do we make this win shared, not solo?

View resistance not as opposition but as a signal of missing context or unmet needs.

Communication

Reframe “I’ve already pitched this” as “Have I framed it in a way investors or customers can absorb?”

Change “I don’t want to bother them” to “Clarity speeds progress—I’ll check in.”

Turn “I’m not a natural communicator” into “I’m learning to pitch clearly and thoughtfully.”

Recast a pitch misunderstanding as insight—what gap did it reveal between intent and perception?

Shift “I’ll do it myself” to “If I explain well, others can help and grow too.”

See listening as an active part of pitching—engagement is a two-way responsibility.

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